Can I purchase my flowers in advance?
- Yes, you can purchase your flowers up to 4 weeks in advance!
When will I know what is the Bloom Box of the day?
- Every day by 3pm, we will reveal the following day’s Bloom Box on our website and our social media accounts. Sometimes, we post sneak peeks earlier in the day on our instagram/fb too!
How do I order?
- You can click on our “order” tab and order a bloom box for today!
Can I choose my own flowers?
- To make our bloomboxes affordable and accessible to all, we are only offering one type of flower arrangement a day. While you won’t be able to choose your own flowers, you can trust that we will have a special arrangement each day that will makes any of friends/family/loved ones smile!
- All customisations require a minimum order of 10 boxes*
Can I change my message?
- All changes before 8am on the delivery day itself will be accommodated
- or any changes after 8am on the day itself, it will be up to our discretion, depending on whether the box has been sent out
- Please send all changes to email@example.com with your reference ID and the new message
Can I change the delivery details?
- All changes to names, messages, contact number and delivery addresses will be accommodated before 8am on the day of delivery (Unless otherwise stated during peak periods)
- All changes to date of delivery have to be requested at least one day before delivery, the design of the box will follow the new delivery date
- For any changes after 8am on the day itself, it will be up to our discretion, depending on whether the box has been sent out
- Please send all changes to firstname.lastname@example.org with your reference ID and the new details
Can I cancel my order?
- All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
- Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. All changes in date must be made the day before while all address changes can be made before 8am on the day itself. All orders can be postponed up to a maximum of one month
Does the bloom box come in different sizes?
- Our bloom boxes now come in 3 sizes!
- The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
- Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at email@example.com if you are interested!
How do you know your order has been confirmed?
- We will send you a confirmation email with your order details on it.
How do I know when my box has been delivered?
- You will receive an email notification upon delivery
*Surcharge for customisation will apply for Mother's Day and Valentine's Day