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  • Can I purchase my flowers in advance?

    • Yes, you can purchase your flowers up to 4 weeks in advance!
  • When will I know what is the Bloom Box of the day?

    • Every day by 3p,, we will reveal the following day’s Bloom Box on our website and our social media accounts. Sometimes, we post sneak peeks earlier in the day on our instagram/fb too!
  • How do I order?

    • You can click on our “order” tab and order a bloom box for today!
  • Can I choose my own flowers?

    • To make our bloomboxes affordable and accessible to all, we are only offering one type of flower arrangement a day. While you won’t be able to choose your own flowers, you can trust that we will have a special arrangement each day that will makes any of friends/family/loved ones smile!
    • All customisations require a minimum order of 10 boxes*
  • Can I change my message?

    • All changes before 9am on the delivery day itself will be accommodated
    • For all changes after 9am on the day itself, it will depend on whether the box has been sent out
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new message
  • Can I change the delivery address?

    • All changes before 9am on the delivery day itself will be accommodated.
    • For all changes after 9am on the day itself, it will depend on whether the box has been sent out and where our driver is
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new address
  • Can I cancel my order?

    • All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
    • Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. We will be happy to make these changes for you before 9 am on the day itself. All orders can be postponed up to a maximum of one month
  • Does the bloom box come in different sizes?

    • Our bloom boxes now come in 3 sizes! 
    • The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
    • Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at hello@thebloombox.com.sg if you are interested!
  • How do you know your order has been confirmed?

    • We will send you a confirmation email with your order details on it.
  • Can I track my delivery?

    • Right now, we are not offering real time tracking of your Bloom boxes but rest assured that we are working with our couriers to ensure that all our lucky recipient receive their boxes on time.
    • If you are worried that you’ve not received your Bloombox, please email us at support@thebloombox.com.sg and we will be right with you!

    *Surcharge for customisation will apply for Mother's Day and Valentine's Day