What are the delivery fees?
- We deliver island wide for free! We want flowers to be accessible for everyone so your delivery fee is on us
- For restricted zones, we can only deliver if provided with an authorisation letter at least a day in advance
- If the recipient isn't at the given location, we will leave it at the doorstep or with a neighbour for homes and with a colleague or the reception for offices. For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
- If the delivery address provided is incorrect or incomplete, a $10 charge will also be imposed for re-delivery
When will my flowers be delivered?
- We offer same day delivery as long as you place your orders by 1pm on the day itself (or before we are sold out)
- All orders to home and offices will be delivered by 6pm
- Unfortunately, you won’t be able to choose a more specific timing as our couriers follow the most efficient delivery route in order for us to offer free delivery
- You will receive an email notification upon delivery
Will you contact the recipient?
- We understand that the flowers are a surprise and try not to contact the recipient. However, in special circumstance e.g. if the driver is unable to locate the recipient or if the recipient isn't home or at the office, our drivers will have to contact the recipient
- If the address is incomplete, we also reserve the right to contact the recipient to clarify their location
- The sender will not be contacted unless in 2 scenarios:
- The recipient is uncontactable
- A re-delivery has been requested by the recipient or is necessary
Do you deliver on weekends?
- We only deliver on Mondays to Fridays! Any exceptions for special occasions e.g. Valentine’s Day, will be announced on our website and via social media
Do you deliver on public holidays?
- We are closed on public holidays
Can I pick up my order in person?
- Yes, of course! Just check the “self collection” option and you can find us at 2 Kallang Ave, CT Hub #08-09, Singapore 339407
What if the recipient isn't available?
- If our couriers are unable to reach our lucky Bloom Box recipient, they will leave the Bloom Box at the reception for all office locations and with whoever is at home or at the door for all residential addresses. They will be sure to place it securely so that your recipient will be equally surprised when they return!
- For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
- Redirection on the same day depend on driver availability and location of the second address, if not possible, it will be scheduled for the following day