FREE DELIVERY ISLANDWIDE IN SINGAPORE!

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Faqs

  • How does The Bloom Box work?

    • We offer 1 type of flower arrangement each day for you to send to a friend, colleague, family member or loved one! We believe in making flowers accessible to all which is why we deliver your bloom boxes for free island wide!
    • A different arrangement is offerred each day in our bloom boxes, making it hassle free for the sender (no need to choose from 100 different arrangements anymore!) and surprising for the recipient
    • Our flowers come in customized bloom boxes that makes it easy for the recipient to carry their flowers around
    • Send a bloom box to make someone’s day!
  • When will my flowers be delivered?

    • We offer same day delivery as long as you place your orders by 1pm on the day itself (or before we sell out)
    • All orders to home and offices will be delivered by 6pm
    • Unfortunately, you won’t be able to choose a more specific timing as our couriers follow the most efficient delivery route in order to keep costs manageable for us
  • Can I purchase my flowers in advance?

    • Yes, you can purchase your flowers up to 4 weeks in advance!
  • When will I know what is the Bloom Box of the day?

    • Every day by 3pm, we will reveal the following day’s Bloom Box on our website and our social media accounts
  • What is the delivery fee?

    • We deliver island wide for free! We want flowers to be accessible for everyone so your delivery fee is on us
    • For restricted zones, we are only able to deliver if there has been an authorisation letter provided at least 1 day in advance
  • Can I cancel my order?

    • All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
    • Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. We will be happy to make these changes for you before 9 am on the day itself. All orders can be postponed up to a maximum of one month
  • Does the bloom box come in different sizes?

    • Our bloom boxes now come in 3 sizes! 
    • The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
    • Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at hello@thebloombox.com.sg if you are interested!
  • Can I purchase my flowers in advance?

    • Yes, you can purchase your flowers up to 4 weeks in advance!
  • When will I know what is the Bloom Box of the day?

    • Every day by 3p,, we will reveal the following day’s Bloom Box on our website and our social media accounts. Sometimes, we post sneak peeks earlier in the day on our instagram/fb too!
  • How do I order?

    • You can click on our “order” tab and order a bloom box for today!
  • Can I choose my own flowers?

    • To make our bloomboxes affordable and accessible to all, we are only offering one type of flower arrangement a day. While you won’t be able to choose your own flowers, you can trust that we will have a special arrangement each day that will makes any of friends/family/loved ones smile!
    • All customisations require a minimum order of 10 boxes*
  • Can I change my message?

    • All changes before 9am on the delivery day itself will be accommodated
    • For all changes after 9am on the day itself, it will depend on whether the box has been sent out
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new message
  • Can I change the delivery address?

    • All changes before 9am on the delivery day itself will be accommodated.
    • For all changes after 9am on the day itself, it will depend on whether the box has been sent out and where our driver is
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new address
  • Can I cancel my order?

    • All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
    • Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. We will be happy to make these changes for you before 9 am on the day itself. All orders can be postponed up to a maximum of one month
  • Does the bloom box come in different sizes?

    • Our bloom boxes now come in 3 sizes! 
    • The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
    • Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at hello@thebloombox.com.sg if you are interested!
  • How do you know your order has been confirmed?

    • We will send you a confirmation email with your order details on it.
  • Can I track my delivery?

    • Right now, we are not offering real time tracking of your Bloom boxes but rest assured that we are working with our couriers to ensure that all our lucky recipient receive their boxes on time.
    • If you are worried that you’ve not received your Bloombox, please email us at support@thebloombox.com.sg and we will be right with you!

    *Surcharge for customisation will apply for Mother's Day and Valentine's Day

  • What are the delivery fees?

    • We deliver island wide for free! We want flowers to be accessible for everyone so your delivery fee is on us
    • For restricted zones, we can only deliver if provided with an authorisation letter at least a day in advance
    • If the recipient isn't at the given location, we will leave it at the doorstep or with a neighbour for homes and with a colleague or the reception for offices. For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
  • When will my flowers be delivered?

    • We offer same day delivery as long as you place your orders by 1pm on the day itself (or before we are sold out)
    • All orders to home and offices will be delivered by 6pm
    • Unfortunately, you won’t be able to choose a more specific timing as our couriers follow the most efficient delivery route in order to keep costs manageable for us to offer an affordable price
  • Will you contact the recipient?

    • We understand that the flowers are a surprise and try not to contact the recipient. However, in special circumstance e.g. if the driver is unable to locate the recipient or if the recipient isn't home or at the office, our drivers will have to contact the recipient
    • The sender will not be contacted unless in 2 scenarios:
      • The recipient is uncontactable
      • A re-delivery has been requested by the recipient or is necessary
  • Do you deliver on weekends?

    • We only deliver on Mondays to Fridays! Any exceptions for special occasions e.g. Valentine’s Day, will be announced on our website and via social media
  • Do you deliver on public holidays?

    • We are closed on public holidays!
  • Can I pick up my order in person?

    • Yes of course! Just check the “self collection” option and you can find us at 2 Kallang Ave, CT Hub #08-09, Singapore 339407
  • What if the recipient isn't available?

    • If our couriers are unable to reach our lucky Bloom Box recipient, they will leave the Bloom Box at the reception for all office locations and with whoever is at home or at the door for all residential addresses. They will be sure to place it securely so that your recipient will be equally surprised when they return!
    • For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
    • Redirection on the same day depend on driver availability and location of the second address, if not possible, it will be scheduled for the following day
  • What payment methods can I pay with?

    • We accept all major credit/debit cards via Visa, Mastercard and American Express. We also accept payment via Paypal and Internet Banking
    • For Internet Banking, please update your transaction details for us to verify the order. All unverified orders will be cancelled by 9am on the day of delivery
  • How do I know that my payment has been received?

    • We will send you a confirmation email with your order details on it
  • How do we use the voucher codes?

    • Simply key in the voucher code at your payment page to enjoy the discount!
  • How do I keep my flowers fresh?

    • Keep your flowers away from windowsills or in outdoor areas where it is exposed to direct sunlight, the heat can cause flowers to wilt.
    • Keep your flowers away from windy areas.
    • Store flowers under cool conditions where possible to help them stay fresh!
    • You can also water your bloom box directly with no more than 2 tablespoons of water daily!
  • How long will my flowers last in the box?

    • All our bloom boxes should last for at least 5 days in their bloom boxes