FREE DELIVERY ISLANDWIDE IN SINGAPORE!

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Faqs

  • How does The Bloom Box work?

    • We offer 1 type of flower arrangement each day for you to send to a friend, colleague, family member or loved one! We believe in making flowers accessible to all which is why we deliver your bloom boxes for free island wide!
    • A different arrangement is offerred each day in our bloom boxes, making it hassle free for the sender (no need to choose from 100 different arrangements anymore!) and surprising for the recipient
    • Our flowers come in customized bloom boxes that makes it easy for the recipient to carry their flowers around
    • Send a bloom box to make someone’s day!
  • When will my flowers be delivered?

    • We offer same day delivery as long as you place your orders by 12pm on the day itself (or before we sell out)
    • All orders to home and offices will be delivered by 6pm
    • Unfortunately, you won’t be able to choose a more specific timing as our couriers follow the most efficient delivery route in order for us to offer free delivery
    • You will receive an email notification upon delivery
  • Can I purchase my flowers in advance?

    • Yes, you can purchase your flowers up to 4 weeks in advance!
  • When will I know what is the Bloom Box of the day?

    • Every day by 3pm, we will reveal the following day’s Bloom Box on our website and our social media accounts
  • What is the delivery fee?

    • We deliver island wide for free! We want flowers to be accessible for everyone so your delivery fee is on us
    • Delivery is free for the main island and Sentosa but we are unable to deliver to restricted zones and/or other islands (Jurong Island, Pulau Ubin etc.)
    • We will deliver to the address provided, therefore kindly ensure that you provide a complete and accurate address for delivery
  • Can I cancel my order?

    • All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
    • Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. All changes in date must be made the day before while all address changes can be made before 8am on the day itself. All orders can be postponed up to a maximum of one month
  • Does the bloom box come in different sizes?

    • Our bloom boxes now come in 3 sizes! 
    • The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
    • Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at hello@thebloombox.com.sg if you are interested!
  • Can I purchase my flowers in advance?

    • Yes, you can purchase your flowers up to 4 weeks in advance!
  • When will I know what is the Bloom Box of the day?

    • Every day by 3pm, we will reveal the following day’s Bloom Box on our website and our social media accounts. Sometimes, we post sneak peeks earlier in the day on our instagram/fb too!
  • How do I order?

    • You can click on our “order” tab and order a bloom box for today!
  • Can I choose my own flowers?

    • To make our bloomboxes affordable and accessible to all, we are only offering one type of flower arrangement a day. While you won’t be able to choose your own flowers, you can trust that we will have a special arrangement each day that will makes any of friends/family/loved ones smile!
    • All customisations require a minimum order of 10 boxes*
  • Can I change my message?

    • All changes before 8am on the delivery day itself will be accommodated
    • or any changes after 8am on the day itself, it will be up to our discretion, depending on whether the box has been sent out
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new message
  • Can I change the delivery details?

    • All changes to names, messages, contact number and delivery addresses will be accommodated before 8am on the day of delivery (Unless otherwise stated during peak periods)
    • All changes to date of delivery have to be requested at least one day before delivery, the design of the box will follow the new delivery date
    • For any changes after 8am on the day itself, it will be up to our discretion, depending on whether the box has been sent out
    • Please send all changes to hello@thebloombox.com.sg with your reference ID and the new details
  • Can I cancel my order?

    • All our orders are non refundable so cancelled orders will not be refunded and it isn't possible for us to credit the account
    • Instead of cancelling, we would suggest postponing your order or sending it to a different recipient/address. All changes in date must be made the day before while all address changes can be made before 8am on the day itself. All orders can be postponed up to a maximum of one month
  • Does the bloom box come in different sizes?

    • Our bloom boxes now come in 3 sizes! 
    • The Regular and Bloom Box Plus+ are available for delivery from Mondays - Fridays via our website
    • Our Baby Bloom Boxes are only available for bulk purchase (>10 pcs), contact us at hello@thebloombox.com.sg if you are interested!
  • How do you know your order has been confirmed?

    • We will send you a confirmation email with your order details on it.
  • How do I know when my box has been delivered?

    • You will receive an email notification upon delivery

    *Surcharge for customisation will apply for Mother's Day and Valentine's Day

  • What are the delivery fees?

    • We deliver island wide for free! We want flowers to be accessible for everyone so your delivery fee is on us
    • Delivery is free for the main island and Sentosa but we are unable to deliver to restricted zones and/or other islands (Jurong Island, Pulau Ubin etc.)
    • If the recipient isn't at the given location, we will leave it at the doorstep or with a neighbour for homes and with a colleague or the reception for offices. For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
    • If the delivery address provided is incorrect or incomplete, a $10 charge will also be imposed for re-delivery
  • When will my flowers be delivered?

    • We offer same day delivery as long as you place your orders by 1pm on the day itself (or before we are sold out)
    • All orders to home and offices will be delivered by 6pm
    • Unfortunately, you won’t be able to choose a more specific timing as our couriers follow the most efficient delivery route in order for us to offer free delivery
    • You will receive an email notification upon delivery
  • Will you contact the recipient?

    • We understand that the flowers are a surprise and try not to contact the recipient. However, in special circumstance e.g. if the driver is unable to locate the recipient or if the recipient isn't home or at the office, our drivers will have to contact the recipient
    • If the address is incomplete, we also reserve the right to contact the recipient to clarify their location
    • The sender will not be contacted unless in 2 scenarios:
      • The recipient is uncontactable
      • A re-delivery has been requested by the recipient or is necessary
  • Do you deliver on weekends?

    • We only deliver on Mondays to Fridays! Any exceptions for special occasions e.g. Valentine’s Day, will be announced on our website and via social media
  • Do you deliver on public holidays?

    • We are closed on public holidays
  • Can I pick up my order in person?

    • Yes, of course! Just check the “self collection” option and you can find us at 2 Kallang Ave, CT Hub #08-09, Singapore 339407
  • What if the recipient isn't available?

    • If our couriers are unable to reach our lucky Bloom Box recipient, they will leave the Bloom Box at the reception for all office locations and with whoever is at home or at the door for all residential addresses. They will be sure to place it securely so that your recipient will be equally surprised when they return!
    • For locations where there is no one we can leave it with and no place where we can leave the bloom box, a $10 redirection fee will be charged for us to make a second delivery
    • Redirection on the same day depend on driver availability and location of the second address, if not possible, it will be scheduled for the following day
  • What payment methods can I pay with?

    • We accept all major credit/debit cards via Visa and Mastercard. We also accept payment via Paypal (AMEX included) and Internet Banking
    • For Internet Banking, please update your transaction details for us to verify the order. All unverified orders will be cancelled by 9am on the day of delivery
  • How do I know that my payment has been received?

    • We will send you a confirmation email with your order details on it
  • How do we use the voucher codes?

    • Simply key in the voucher code at your payment page to enjoy the discount!
  • How do I keep my flowers fresh?

    • Keep your flowers away from windowsills or in outdoor areas where it is exposed to direct sunlight, the heat can cause flowers to wilt.
    • Keep your flowers away from windy areas.
    • Store flowers under cool conditions where possible to help them stay fresh!
    • Please water the sponge at the bottom of the box daily
  • How long will my flowers last in the box?

    • For most of our boxes, they will usually last for 3-5 days but this is highly dependent on the conditions they are kept it
    • There are exceptions to this timeline, as our flowers are fresh flowers and some species are more fragile and unpredictable than others  (e.g. Hydrangeas, geberas, dusty miller). If the timeline is crucial for you, kindly email us at hello@thebloombox.com.sg for that particular day's box to find out more